Shipping Information and Return policy

Postage EU

We offer free return shipping for DHL in Germany. The DHL return sticker is inside your order.

For the fastest and best service we suggest using the recommended webshop.
Postage for each country may be different depending on the webshop being used.

COVID-19 Information: Please check the opening times of our stores before using it as a pick up location

Country Postage Costs in EUR (€) Recommended Webshop
Austria (EU) 20
Belgium (EU) 20
Bulgaria (EU) 30  
Croatia (EU) 20  
Cyprus (EU) 100  
Czech Republic (EU) 100
Denmark (EU) 30
Estonia (EU) 30  
Finland (EU) 30  
France (EU) 30
Germany (EU) 10  
Greece (EU) 20  
Hungary (EU) 100  
Ireland (EU) 30  
Italy (EU) 30
Latvia (EU) 100  
Lithuania (EU) 100  
Luxembourg (EU) 20  
Malta (EU) 100  
Netherlands (EU) 20
Poland (EU) 30  
Portugal (EU) 30  
Romania (EU) 30  
Slovakia (EU) 100
Slovenia (EU) 100  
Spain (EU) 30  
Sweden (EU) 30

Postage Non-EU 

* Only in store pick up possible if no postage cost is shown

Country Postage Costs in EUR (€) Recommended Webshop
Norway 30  
Iceland 100  
Israel 100  
Saudi Arabia 150  


The delivery period is 3-6 days from receipt of payment. Delivery times are also shown on the product page.

Delivery Service

We use DHL and UPS

Store Pick Up

Select the OSKA shop to pick it up from during your online order. Once your order is ready for pick up you will receive an email or call directly from your shop and you can collect your package.

Currency & Tax

All prices are final prices in euros, i.e. they include all price components and also statutory german sales tax.

If the goods are shipped to countries outside the European Union (EU), other costs in the form of taxes and customs duties may also be incurred and are to be borne by the customer.


Return policy

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us:

OSKA Shop Deutschland GmbH, Dirnismaning 34, 85748 Garching, Deutschland, Tel.: +49 89 244138, E-Mail:

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.

General information

  1. Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
  2. Please do not return the goods freight forward.
  3. Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.